Empowering Your Production —
Expertise, Parts, and Care.
Free Hotline & Remote Maintenance
24/7 Access
Connect with us anytime via our dedicated technical hotline for initial assistance and online maintenance.
Field Support
Over 25 skilled technicians dedicated to the management of day-to-day customer issues ready to provide audits, modernizations, and repairs.
Parts Delivery & Local Availability
Shipping Service
Offering flexible shipping options, available 6 days a week.
Quality Guaranteed
All parts are original and verified by our Quality Department for utmost reliability.
Global Network
Our machines are designed with off-the-shelf components, ensuring easy access through your local dealer.
Custom Maintenance Solutions
Comprehensive Care
From creating a preventive maintenance plan tailored to your machine's lifecycle, to executing critical repairs—our contracts cover all aspects.
Priority Service
Benefit from preferential rates on parts, a detailed job list, and minimize production stoppages with our dedicated support.
Get the plan you need !
Poor machine maintenance is one of the main causes of breakdowns. To help you maintain your machinery and keep your production output up, Mecapack offers maintenance solutions tailored to your specific needs, your constraints, and your machines.
Eco Maintenance
- Routine care by specialists to keep your machine in prime condition.
Easy Maintenance
- Proactive service with parts stocked in advance and guaranteed response times.
*Add-On options + : Enhance your Easy maintenance plan anytime to fit unique production demands and operational needs.
Full Maintenance
- All-inclusive service package offering substantial savings and comprehensive care.
Training Sessions Tailored to Your Needs
ensure employee satisfaction with training
- The opportunity to develop through the acquisition of new skills.
- Greater autonomy in the use of the machines.
- Greater productivity and agility.
95% of 163 trainees in 2022 were satisfied with the quality of our training.
Customized Training
Our training team delivers practical, tailored courses designed to ensure safe and optimal use of your machinery.
Dual-Role Expertise
Our trainers, who are also technical experts, conduct machine installations and maintenance, ensuring high standards through Mecapack's strict internal quality processes.
Theory and Practice
On customer site or on our site, we offer alternating classroom time with adapted tools and practical application on your machine :
- video tutorials
- support material
Training base
Choose the training adapted to your needs or if you need modifications to existing courses or have unique requirements, we offer a comprehensive and flexible approach to training.
- Describe the general principles of tray sealing or thermoforming
- Run a production
- Know and understand safety, hygiene and cleaning requirements.
- Modify basic machine settings and memorise them
- Improve pack quality and optimise settings
- Know and understand safety, hygiene and cleaning requirements.
- Understand the different processes (vacuum and gas, trays and film, types of process).
- Understand the machine process and controls
- Master all screen functions (operator/set-up/maintenance)
- Acquire a troubleshooting method and determine the causes.
- Understand and maintain the machine
support@mecapack.com for inquiries on spare parts and technical assistance.
