Dedicated Expertise
Dedicated technical advisors, regular phone follow-up, and customized service contracts.
/services
Operational excellence
at your side
From preventive maintenance to team training, our services are designed to ensure the longevity, profitability, and continuous improvement of your production equipment.
Monitoring & Maintenance
Tailored support throughout the life of your machine. Because your production line's performance doesn't stop at delivery, Mecapack offers personalized monitoring adapted to your profitability goals.
Preventive Maintenance
Periodic visits and a rigorous maintenance plan to anticipate wear.
Diagnostics & Audit
OEE optimization to reduce waste and maximize your productivity.
Connected Support
Secure remote maintenance and warranty tracking.
24/7 Support +33 2 51 57 15 91
Support & Repair
Responsive, available, and effective when you need it most. A line stoppage means lost time and money. Our technical team intervenes quickly with clear response time commitments.
Remote Diagnostics
Immediate analysis of your equipment to identify the issue without delay.
Connected Support
Interactive troubleshooting support via call and video conference with advanced guidance tools.
Field Expertise
On-site technician deployment facilitated by our strategic geographic coverage, directly at your facility.
Spare Parts
Your parts available, manufacturer-guaranteed, and delivered fast. Mecapack ensures rapid processing of your needs, even the most urgent, with full availability for at least 10 years after your equipment is manufactured.
- Certified genuine parts — manufacturer warranty
- Complete maintenance and refurbishment kits
- Recommended wear and safety stock levels
15,000
references in stock
Machine Upgrade
Are your production needs changing? Your Mecapack machine can evolve with you. Our experts advise and deploy the right upgrades for your goals, maximizing the return on investment of your equipment.
- Adding options and features
- Output optimization and automation
- Tray or film format change
- Regulatory compliance update
Training
Well-trained teams mean controlled production. A machine's performance depends on the people operating it. Mecapack offers training programs to ensure optimal handling and combat know-how loss due to turnover.
Target profiles
Operators for smooth daily use. Adjusters for settings optimization. Maintenance managers for first-level servicing.
Sustaining expertise
Skills validation through end-of-course certifications, plus access to ongoing training materials (tutorials, guides).
Your benefits
Greater autonomy on your lines, drastic reduction in human error, and flexibility (training at your site or at our facility, led by our experts).